FAQ

Frequently Asked Questions

Can I swim outside in the pool?

No, in the period from 1 September to 30 April you can only swim indoors.

 

Can I purchase a single access ticket?

No, swimming is only possible after purchasing a pass.

Can I also do a trial swim once before purchasing a pass?

Yes, come to the reception in the hall of the swimming pool and purchase a “trial swimming” ticket there. This is a € 10.00 ticket, but this amount will be deducted if you buy a pass later.

Where and at what times can I purchase a pass?

This is possible during opening hours at the reception in the hall of the swimming pool. Click here for the opening times.

How can I pay?

Payment is only possible via PIN. Cash payment is not possible.

I have forgotten my towel; do you perhaps have one on loan?

Not always, just ask at the reception in the hall of the swimming pool.

Do you also sell accessories such as goggles? Also swimming trunks and / or bathing suits?

At the reception in the hall of the swimming pool you can purchase the following accessories during opening hours: swimming goggles, earplugs, nose clips, caps, kickboards, pull buoys, hand paddles, snorkels and flippers. Ask the reception staff for other products.

Can I swim if I have forgotten my pass?

Of course, you report to the reception in the hall of the swimming pool and our staff member will help you further.

I have lost my pass, what now?

Too bad, report to the reception in the hall of the swimming pool and our staff member will help you further.

I would like to come swim with a guest, is this possible?

Yes, once a month you can bring a guest swimming. Register at the reception in the hall of the swimming pool and let them know that you want to bring a guest. Your guest pays € 6.00, we will note your name and you can go swimming.

I have a lap swimming pass for the daytime, can I also come and swim in the evening?

No, with this pass you can only swim during the daytime.

I have a lap swimming pass for the evening, can I also come swimming during the daytime?

No, with this pass you can only swim in the evening.

I have a lap swimming pass for once a week during the daytime, can I come for an extra swim after I have been sick or on vacation for example?

Yes, you can catch up during the daytime in consultation with the reception.

I have a Swim Training (“Trimzwemmen”) pass for Monday evening, can I also come for Swim Training on Wednesday evening or Saturday morning?

No, because there are eight lanes available on Monday evening and four on Wednesday and Saturday. Therefor it is not possible to make up on these days, as it will become too busy.

Can I store my clothing?

Yes, there are around 75 lockers where you can store your valuables. Take a € 0.50 coin with you. Forgot? Then ask our staff member in the reception.

Are there showers?

Yes, we would like you to take a shower before entering the swimming pool.

What is the temperature of the water?

It can be a few tenths lower or higher, but we do everything we can to keep the temperature at 26.5 degrees Celsius.

Can I borrow a pair of swimming goggles, kickboard or pull buoy from you?

No, but you can purchase various accessories at the reception in the hall of the swimming pool.

How do I sign up for Swim Training (“Trimzwemmen”)?

Please send an e-mail to receptie@zwembaddekrommerijn.nl and we will help you further.

How do I sign up for SwimPerfect?

Please send an e-mail to receptie@zwembaddekrommerijn.nl and we will help you further.

Do I have to let you know when I am unable to attend SwimPerfect?

Yes, please communicate this during the opening hours by phone (030 – 212 01 04) and otherwise via receptie@zwembaddekrommerijn.nl.

Is there a possibility for a refund?

No, only in exceptional cases (pregnancy or long-term illness) we will consider eligibility for a refund. Mail your application together with a doctor’s statement to receptie@zwembaddekrommerijn.nl.  Applications without a doctor’s statement will not be processed.

What do you do with lost & found items?

These are stored for about three weeks. Did you lose something? Please report to the staff member in the reception in the hall of the swimming pool and we will help you further.

Is there no possibility to swim between 12.30 and 16.30?

No, during this time the showers and changing rooms are thoroughly cleaned and the pool could be rented out to third parties.

Do you also have a restaurant or cafeteria?
No, but there is a coffee machine and a vending machine in the hall of the swimming pool where small snacks can be purchased.
Do you maintain regular opening times during the holidays?

No, look at the opening hours page for a complete overview.

How is the water kept clean?

The water that flows ‘over the edge’ of the pool is drained to an underground installation, cleaned, heated and returned via a system underneath the swimming pool. The water is cleaned through, among other things, adding chlorine. Because the pool system makes this chlorine by means of salt electrolysis, the dosage is much lower than you are maybe used to, and you do not smell the “classic” chlorine smell in the water or the pool area.

Is there also swimming for special groups, for example pregnant women, yoga, elderly people, aqua jogging?

No, but click here for the activities that are being organized.

What are the facilities for the disabled, can I enter the pool with my wheelchair?

The swimming pool can be easily accessed by disabled people (for example with a wheelchair). There are changing rooms where you have a lot of space with your wheelchair or walker, and there is a disabled toilet. Check with the reception staff in the hall of the swimming pool.

Do you also give swimming lessons for children and adults?

No, in our swimming pool all swimming lessons are given by the Zwemschool Frans Heus.

Can I park my car or bicycle?

For both bicycles and cars good (free) parking spaces are available.

 

FAQ

 

Veelgestelde vragen

Can I swim outside in the pool?

No, in the period from 1 September to 30 April you can only swim indoors.

 

Can I purchase a single access ticket?

No, swimming is only possible after purchasing a pass.

Can I also do a trial swim once before purchasing a pass?

Yes, come to the reception in the hall of the swimming pool and purchase a “trial swimming” ticket there. This is a € 10.00 ticket, but this amount will be deducted if you buy a pass later.

Where and at what times can I purchase a pass?

This is possible during opening hours at the reception in the hall of the swimming pool. Click here for the opening times.

How can I pay?

Payment is only possible via PIN. Cash payment is not possible.

I have forgotten my towel; do you perhaps have one on loan?

Not always, just ask at the reception in the hall of the swimming pool.

Do you also sell accessories such as goggles? Also swimming trunks and / or bathing suits?

At the reception in the hall of the swimming pool you can purchase the following accessories during opening hours: swimming goggles, earplugs, nose clips, caps, kickboards, pull buoys, hand paddles, snorkels and flippers. Ask the reception staff for other products.

Can I swim if I have forgotten my pass?

Of course, you report to the reception in the hall of the swimming pool and our staff member will help you further.

I have lost my pass, what now?

Too bad, report to the reception in the hall of the swimming pool and our staff member will help you further.

I would like to come swim with a guest, is this possible?

Yes, once a month you can bring a guest swimming. Register at the reception in the hall of the swimming pool and let them know that you want to bring a guest. Your guest pays € 6.00, we will note your name and you can go swimming.

I have a lap swimming pass for the daytime, can I also come and swim in the evening?

No, with this pass you can only swim during the daytime.

I have a lap swimming pass for the evening, can I also come swimming during the daytime?

No, with this pass you can only swim in the evening.

I have a lap swimming pass for once a week during the daytime, can I come for an extra swim after I have been sick or on vacation for example?

Yes, you can catch up during the daytime in consultation with the reception.

I have a Swim Training (“Trimzwemmen”) pass for Monday evening, can I also come for Swim Training on Wednesday evening or Saturday morning?

No, because there are eight lanes available on Monday evening and four on Wednesday and Saturday. Therefor it is not possible to make up on these days, as it will become too busy.

Can I store my clothing?

Yes, there are around 75 lockers where you can store your valuables. Take a € 0.50 coin with you. Forgot? Then ask our staff member in the reception.

Are there showers?

Yes, we would like you to take a shower before entering the swimming pool.

What is the temperature of the water?

It can be a few tenths lower or higher, but we do everything we can to keep the temperature at 26.5 degrees Celsius.

Can I borrow a pair of swimming goggles, kickboard or pull buoy from you?

No, but you can purchase various accessories at the reception in the hall of the swimming pool.

How do I sign up for Swim Training (“Trimzwemmen”)?

Please send an e-mail to receptie@zwembaddekrommerijn.nl and we will help you further.

How do I sign up for SwimPerfect?

Please send an e-mail to receptie@zwembaddekrommerijn.nl and we will help you further.

Do I have to let you know when I am unable to attend SwimPerfect?

Yes, please communicate this during the opening hours by phone (030 – 212 01 04) and otherwise via receptie@zwembaddekrommerijn.nl.

Is there a possibility for a refund?

No, only in exceptional cases (pregnancy or long-term illness) we will consider eligibility for a refund. Mail your application together with a doctor’s statement to receptie@zwembaddekrommerijn.nl.  Applications without a doctor’s statement will not be processed.

What do you do with lost & found items?

These are stored for about three weeks. Did you lose something? Please report to the staff member in the reception in the hall of the swimming pool and we will help you further.

Is there no possibility to swim between 12.30 and 16.30?

No, during this time the showers and changing rooms are thoroughly cleaned and the pool could be rented out to third parties.

Do you also have a restaurant or cafeteria?
No, but there is a coffee machine and a vending machine in the hall of the swimming pool where small snacks can be purchased.
Do you maintain regular opening times during the holidays?

No, look at the opening hours page for a complete overview.

How is the water kept clean?

The water that flows ‘over the edge’ of the pool is drained to an underground installation, cleaned, heated and returned via a system underneath the swimming pool. The water is cleaned through, among other things, adding chlorine. Because the pool system makes this chlorine by means of salt electrolysis, the dosage is much lower than you are maybe used to, and you do not smell the “classic” chlorine smell in the water or the pool area.

Is there also swimming for special groups, for example pregnant women, yoga, elderly people, aqua jogging?

No, but click here for the activities that are being organized.

What are the facilities for the disabled, can I enter the pool with my wheelchair?

The swimming pool can be easily accessed by disabled people (for example with a wheelchair). There are changing rooms where you have a lot of space with your wheelchair or walker, and there is a disabled toilet. Check with the reception staff in the hall of the swimming pool.

Do you also give swimming lessons for children and adults?

No, in our swimming pool all swimming lessons are given by the Zwemschool Frans Heus.

Can I park my car or bicycle?

For both bicycles and cars good (free) parking spaces are available.